The following terms apply to online ticket purchase and sale contracts between Messe Muenchen do Brasil Feiras Ltda and its customers. In this context, the exclusive business terms and purchase and sale terms of customers are excluded. Changes to the terms of purchase and negotiations will only be valid if confirmed in writing by Messe.
1. Conclusion of the contract
The offer presented by the customer is binding and takes place upon submission of the purchase order, pursuant to article 427 of the Civil Code. The contract will be concluded upon receipt of payment by Messe, the customer waiving his right to receive an express acceptance of his order.
A copy of the contract will be provided to the customer upon completion of the order, and the instrument can be consulted at any time.
2. Compliance with the contract by the customer
Ticket prices displayed on our website at the time of ordering will be the definitive prices. Payment must be made immediately upon conclusion of the contract, and may be made by credit card or direct debit to your account. Messe will accept the flags listed on the site. The performance of the contract will not be carried out until the Messe effectively receives the amounts due.
3. Compliance with the contract by Messe Muenchen do Brasil Feiras Ltda
The customer will receive an email containing their ticket for printing. Access to the respective event will only be possible upon presentation of the ticket. After purchase, tickets are non-refundable.
4. Cancellation of the contract by the customer
4.1 Right of repentance
The cancellation of online transactions can be done within 7 (seven) days after the purchase, without presenting any justification, notifying Messe of your desire to exercise your right of repentance through the communication channel available on the portal. The initial date for counting the term will be the receipt, by Messe, of the amount due due to the purchase.
In case of cancellation of the transaction and refund of payment, tickets will be canceled and entry into the event will not be allowed. The amounts paid will be fully returned within a maximum period of 7 (seven) days.
Messe is responsible for any breach of contract or damage caused by intent or gross negligence in the negotiations. In situations of slight fault, Messe will only respond in case of breach of important contractual obligations, in particular the central obligations of the contract.
Messe will not be held liable for damages resulting from the sole fault of the customers, as well as for damages resulting from death, physical injury or health problems caused by breach of obligations by the customer or its agent or legal representative.
Messe provides customers with an effective communication channel, through its website, in which users’ demands can be met. Requests and requests for clarification will be answered within a maximum period of 5 (five) days.
7. Applicable law
The rules of Brazilian law apply, especially of the Civil Code, except in the case of an express contractual clause that chooses a foreign jurisdiction.
Furthermore, the laws of other States are promptly removed.